MaidLytics

Privacy Policy

Last updated: February 8, 2026

1. Introduction

QuantumLoopLabs LLC ("we," "our," or "us") operates the MaidLytics platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By accessing or using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, password, and organization details when you register.
  • Billing Information: Payment card details are collected and processed securely by our payment processor, Stripe. We do not store full card numbers on our servers.
  • Business Data: Client records, property information, job schedules, estimates, invoices, and team member details you enter into the Service.
  • Communications: Information you provide when you contact our support team.

2.2 Information Collected Automatically

  • Log Data: IP address, browser type, operating system, referring URLs, pages visited, and access timestamps.
  • Device Information: Device type, unique device identifiers, and mobile network information.
  • Cookies: We use essential cookies for authentication and session management. We do not use third-party advertising cookies.

3. How We Use Your Information

  • To provide, operate, and maintain the Service.
  • To process transactions and send billing-related communications.
  • To send administrative notifications such as security alerts and support messages.
  • To respond to your inquiries and provide customer support.
  • To monitor and analyze usage trends to improve the Service.
  • To detect, prevent, and address fraud, abuse, or technical issues.
  • To comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

  • Service Providers: We share data with third-party vendors who assist in operating the Service (e.g., Stripe for payments, Supabase for authentication and database hosting, email delivery providers). These providers are contractually obligated to protect your data.
  • Legal Requirements: We may disclose information if required by law, regulation, legal process, or government request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
  • With Your Consent: We may share information with your explicit consent for purposes not described in this policy.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you cancel your subscription, your data remains accessible for 30 days after cancellation. After that period, we will delete or anonymize your data, unless we are required to retain it for legal or regulatory purposes.

6. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit (TLS/SSL) and at rest.
  • Secure cloud infrastructure with regular backups.
  • Access controls and authentication mechanisms.
  • Regular security assessments and monitoring.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal retention requirements.
  • Portability: Request a machine-readable copy of your data.
  • Objection: Object to processing of your data in certain circumstances.

To exercise any of these rights, please contact us at support@quantumlooplabs.com.

8. Third-Party Services

Our Service integrates with third-party services including Stripe (payment processing), Supabase (authentication), and QuickBooks (accounting). Each of these services has its own privacy policy governing the use of your information. We encourage you to review their respective policies.

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: support@quantumlooplabs.com